If you’re looking to get in touch with a member of our team, would like more information, have a general inquiry, need a quote as a new potential customer, wish to have someone contact you to discuss your requirements in detail, or need to report a violation of our terms or network abuse, please use the form below. For directed inquiries, our company contact directory can be found below.
CONTACT US – GET IN TOUCH
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Looking for on-site repair & service?
Send Us A Message
Give us a Call
If you’d prefer, you can give us a call, email us directly, or contact us via social media. Afterhours support is available to business customers with a managed support plan, for more information, see our support plans. To report network downtime at any time, please press star at the main menu.
MONDAY TO FRIDAY: 9AM – 6PM EST
1 888 926 WRKS
Other Contact Methods
Service Terms & Policies
For copies of our customer terms, including our acceptable use policy, support level agreements, data privacy policy, and related, please see our terms and policies page.
Terms & PoliciesLooking For Invoices?
If you are a business customer requiring copies of your invoices, they may be found within our billing portal. If you are a first time user, please contact us.
Customer BillingJoin Our Team
We’re always looking for intuitive and committed individuals to join our team, as local or remote staff. Or, if you’re a contractor, submit your contact information to our vendor roster, and benefit from a larger customer audience with zero overhead.
Career OpportunitiesFound A Bug?
Have you found a system or application bug, vulnerability, or potential misconfiguration? Submit your findings to our development team, so we can get to work implementing a solution. As a bonus, if your findings are valid, we’ll reward you with a bug bounty.
Bug ReportCOMPANY POINTS OF CONTACT
If you’re looking for help with a specific subject, or wish to directly contact one of our operations teams, the table below lists appropriate points of contact for specific topics and departments.
| Contact | Phone | |||
|---|---|---|---|---|
| Service & Support | [email protected] | > | 1 (888) 926-9757 press 1 |
> |
| Orders & Sales | [email protected] | > | 1 (888) 926-9757 press 2 |
> |
| Billing & Accounts | [email protected] | > | 1 (888) 926-9757 press 3 |
> |
| General Inquiry | [email protected] | > | 1 (888) 926-9757 press 0 |
> |
| Outage Reporting | [email protected] | > | 1 (888) 926-9757 press * |
> |
| Development Team | [email protected] | > | 1 (888) 926-9757 extension 5100 |
> |
| Network Operations | [email protected] | > | 1 (888) 926-9757 extension 5100 |
> |
| Payment Advice | [email protected] | > | 1 (888) 926-9757 extension 5300 |
> |
Service Areas
We primarily provide on-site maintenance, repair, support, and service to organizations and individuals located in the Greater Toronto Area, and throughout the Southern Ontario Region of Canada. For businesses and customers located outside of our primary service area, we offer remote services and solutions, or on-site support through an approved partner. Our infrastructure and cloud services, products and solutions are available worldwide.
- Toronto + York Region
- Mississauga + Peel Region
- Hamilton + Niagara Region
- Kitchener / Waterloo Region
- Vaughan + Simcoe Region
- Markham + Durham Region
- Northumberland Region
- Barrie + Orillia Region
- Kawartha Lakes Region
- Wasaga + Muskoka Region
- London + Ingersoll Region
- Nobleton + King Region
- Ottawa Region
- Peterborough Region
- Georgian Bay Region
- Kingston Region
Primary Service Area
Toronto + Southern Ontario Region
Our primary service area includes everything within a 250km range of the Greater Toronto Area. We can provide on-site next-day (and sometimes same-day) support to locations within this region, as well as our full range of service offerings and business solutions.
Regional Service Area
Canada + Northern Ontario Region
Our regional service area includes Canada and the rest of the Ontario region. We can support organizations with remote sites located throughout Canada, and multi-site organizations headquartered within Canada. Site service times vary based on location, but are usually within five business days.
Extended Service Area
United States + North America Region
Our extended service area includes the U.S.A. and North America. We can support single or multi-site international or domestic organizations operating within Canada. Site service within the United States is provided through an accredited and audited subcontractor.
Worldwide Service Area
International – Outside North America
Our worldwide service area includes all worldwide regions not regulated for export from Canada or the United States. We can provide highly-available, internationally available and dispersed cloud platform and product solutions for organizations operating at global scale. We can ship provisioned hardware directly to your international end-users.
Looking for IT services and support for your business?
Customer Reviews
12
Training Workshops25
Workshops Per Year25
Supported Organizations200
Audits Completed