OUR SUPPORT OPTIONS

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& SERVICE NOW!

Looking for specialized or phone support?

SUPPORT & SERVICE OPTIONS

REQUEST A TECHNICIAN

If you’re looking for on-site or direct service and support, you can book a service visit or remote assistance from one of our technicians. It’s free to book your request – you’ll receive an email to confirm your booking once we’ve assigned a technician.

REQUEST TECHNICIAN

CREATE A SERVICE TICKET

If you’re an existing or new customer looking for services that can be performed remotely, or something more involved than a simple service call, you can create a new service and support ticket, and get help from a member of our team right-away.

CREATE SERVICE TICKET

REQUEST A QUOTE

If you’re an enterprise or business customer looking to procure solutions for a new project, or core organization operations, you can directly submit a request for quotation to us – someone will get back to you within one business day.

REQUEST QUOTE

EXISTING CUSTOMER?

Request service and support through any one of our above venues. Service tickets you submit will automatically be associated with your organization and managed support plan. If you submit a request for a quote, or are requesting on-site service, be sure to include your customer number or the name of your business. You may also request quotes and on-site service by email via our service ticket system.

You can also request support and service by form, phone, or email – get in touch!

Managed Support Plans

Our managed support plans give customers an opportunity to distribute and decrease the costs associated with computer service and support. We provide various tiers of managed support, comprehensively including various services and value-added benefits for one consistent, expected, and competitive monthly cost. What’s more? We offer a 5% discount if you pre-pay any managed support plan for the quarter. Now that’s good value.

Web & Email

Our web & email management plan includes comprehensive administration of your online presence including website, domain, and user mailbox (email) management.

  • Website & Domain Management
  • Email & Mailbox Management
  • Hybrid Cloud Email Failover
  • Domain + DNS Management
  • Domain Point-of-Contact
  • Health & Security Audits
  • Automatic Backups
  • Website Speed Optimization
  • Website S.E.O. Support
  • Website Usage Analytics
MONTHLY COST

$50

BASE COST

+

$5

PER USER
More Information
User & System

Our user & systems management plan includes remote management and support of your organizations user’s and computer systems – including servers, workstations, and devices.

  • Employee / Staff Help + Support
  • Remote User + Site Support
  • Device Provisioning + Deployment
  • Equipment Configuration
  • System Administration + Support
  • Active Directory Management
  • Domain + Software Management
  • User Provisioning + Administration
  • Security Audits + Health Reports
  • Backup Management + Recovery
MONTHLY COST

$15

PER ENDPOINT

+

$10

PER USER
More Information
Site & Network

Our on-site network service and support management plan includes on-site management, maintenance, and administration of your business systems, network and users.

  • On-Site Service + User Support
  • Device + Equipment Repair
  • Access Control Administration
  • Annual Employee Training
  • Site Cabling Support
  • PBX Telephony Management
  • Organization I.T. Point-of-contact
  • Network + Infrastructure Support
  • Comprehensive Administration
  • Organization Security Audits
MONTHLY COST

$30

PER ENDPOINT

+

$20

PER USER
More Information

REQUEST A TECHNICIAN SERVICE CALL

You can make a request for an on-site visit from one of our service & support technicians by choosing a date below. If we’re able to fulfill your request, we’ll send you an email to confirm, an let you know which technician you can expect. If you’re requested time is unavailable due to operations constraints, we’ll contact you to reschedule.

CREATE A NEW SERVICE OR SUPPORT TICKET

Whether you’re a new or existing customer, our support and service ticket system is a general point-of-procurement for any of your solution, service, support, maintenance, management, migration, repair, request, and really any other required remotely-performable tasks.

REQUEST A SERVICE & SUPPORT QUOTATION

If you’re a business customer, you can easily and directly send us a procurement bid, request for quotation, or tender for service – simply use the below form. If you’re already a customer, be sure to login to your account first – so your contact details and customer information are automatically populated.

FoxTrot Works – Request For Quotation

SUBMIT R.F.Q.


TIME IS MONEY

ENTERPRISE REQUEST FOR QUOTE

If you’re a business or enterprise customer, with or without a managed support plan, you can directly submit a request for quotation to us with the available form. We’ll send you a rough quote for what we think it’ll take to implement the solution you’re after – and we’ll try to beat or match any quotes you’ve received from competitors or discrete providers, as well. Then you can stop searching for solutions, and get back to your business – while we get to work.

REQUEST FOR QUOTATION CHECKLIST

  • Description of work to be performed, or project goals and requirements
  • Desired timeline for completion
  • Project budget range or maximum
  • Customer account number if you’re an existing client

SOME OF OUR CORE PARTNERS AND PROVIDERS

Microsoft

We partner with Microsoft to provide Microsoft software and cloud products at a competitive customer rate.

Lenovo

We partner with Lenovo to provide a competitive rate and wide-range of devices and equipment to our customers and end-users.

QNAP

We partner with QNAP to provide network attached storage, cloud storage, and cloud site synchronization hardware and equipment.

Hexonet

We partner with Hexonet to provide domain names and public ssl certificates to our customers at a competitive rate.

Server Monkey

We provide general-scope servers from Server Monkey, a reputable company with a history of exceeding our expectations.

Whipcord EDGE

We partner with Whipcord EDGE to provide colocation, public and private cloud hosting services, as well as cloud software licensing.

INGRAM Micro

We partner with INGRAM Micro to provide a large variety of competitively-priced cloud and bare-metal products and solutions.

Synnex Canada

We partner with Synnex to provide a large variety of hardware and software solutions, at a competitive customer advantage.

TechData

We partner with TechData to ensure competitive availability of technology requirements at a competitive customer rate.

CISCO

We provide CISCO industry-standard networking products – a proven market-leader with a track-record of being security-attentive – when congruent with customer requirements.

Amazon Web Services

We partner with Amazon Web Services to provide cost-effective and advantageous automated deployment solutions for customer infrastructure.

Apple Computers

We’re a business-level provider of Apple products, to ensure device availability and customer cost-advantage across a broad-range of platforms.

MikroTik

We provide MikroTik products to develop smart and resilient customer infrastructure solutions competitively, that are highly customizable, and usually low-energy – increasing long term savings.

MalwareBytes

We partner with MalwareBytes to provide advanced and efficient security solutions, utilizing next-generation detection techniques, Bayesian algorithms, and artificial intelligence.

Ubiquiti Networks

We provide Ubiquiti Networks products to deliver customer network, wireless and hotspot solutions that are performant and reliable.

Linode

We partner with Linode to provide top-tier Linux cloud hosting, scripted deployment, and distributed cloud solutions.

The Linux Foundation

We’re a proud Linux Foundation supporter, and believe in the proliferation, usage, and security of open-source software.

IntelliNet

We partner with IntelliNet to provide on-site support services outside of our primary service area.

Vendasta

Additionally, we also partner with Vendasta to provide the complete scope of comprehensive advantages included with participation in a diverse and distinguished Vendor network. This allows us to often take advantage of competitive rates offered to platform participants, and in turn offer a cost advantage to you – our customer. Their advantage is our advantage, which is your advantage.