Our web & email management plan includes comprehensive administration of your online presence including website, domain, and user mailbox and email systems management. We can handle registration and renewal of your domains, domain technical contacts and point-of-authority, management of your DNS and nameserver configuration, setup and configuration of services such as CloudFlare, Akimai, or other caching and external services – to ensure your website stays highly-performant and highly-available with multiple levels of redundancy. We can also analyze and fortify your website security, verify or build your email sender policy framework and DKIM, CMARC, and SPF implementation, verify the integrity and currency of SSL solutions and PCI compliance, or provide website usage analytics reports. This plan also includes user management, configuration, and support for third-party mail platforms – including Office 365, Google Apps, shared hosting providers, or any others. We offer our hosting services at a discount to our managed support plan users, in order to completely provide a comprehensive web management solution. Our hosting plans include automatic backups and integral fault-tolerance. Our hybrid cloud email hosting solution allows your business to decrease per-user licensing costs for other providers, and add an additional level of fault-tolerance to their services.

Our user & systems management plan includes remote management and support of your organizations user’s and computer systems – including servers, workstations, and devices. We offer equipment configuration, system administration (Linux, Windows, Mac OS, and more), management of your on-site or Azure Active Directory, device provisioning, device procurement and deployment, software administration and management, software licensing administration, backup management and verification, disaster recovery services, user provisioning and suspension, and remote user and systems support. Your organizations users also benefit from priority helpdesk support via our ticketing system, as well as remote anytime assistance direct to their computer. You’ll also receive device health and security audits, as well as upgrade currency and readiness audits, allowing you to take action on points of concern before they lead to potential downtime or system compromise.

Our on-site network service and support management plan includes on-site management, maintenance, and administration of your business systems, network and users. This includes on-site service and user support, systems deployment and installation, device and equipment repair (including user devices, corporate mobile devices, networking equipment, or other line-of-business equipment), and site cabling support. We can manage or administrate your VoIP or on-site PBX telephony systems, as well as provide user provisioning, network cabling support and installation, and physical access control system administration. Customers also receive included user training courses, organization security and systems integrity audits, and a dedicated customer account representative. Your employees and users benefit from priority helpdesk support through our support ticketing system, as well as included on-site service calls.