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SUPPORT & SERVICE OPTIONS
REQUEST A TECHNICIAN
If you’re looking for on-site or direct service and support, you can book a service visit or remote assistance from one of our technicians. It’s free to book your request – you’ll receive an email to confirm your booking once we’ve assigned a technician.
CREATE A SERVICE TICKET
If you’re an existing or new customer looking for services that can be performed remotely, or something more involved than a simple service call, you can create a new service and support ticket, and get help from a member of our team right-away.CREATE SERVICE TICKET
REQUEST A QUOTE
If you’re an enterprise or business customer looking to procure solutions for a new project, or core organization operations, you can directly submit a request for quotation to us – someone will get back to you within one business day.REQUEST QUOTE
Request service and support through any one of our above venues. Service tickets you submit will automatically be associated with your organization and managed support plan. If you submit a request for a quote, or are requesting on-site service, be sure to include your customer number or the name of your business. You may also request quotes and on-site service by email via our service ticket system.
Managed Support Plans
Our managed support plans give customers an opportunity to distribute and decrease the costs associated with computer service and support. We provide various tiers of managed support, comprehensively including various services and value-added benefits for one consistent, expected, and competitive monthly cost. What’s more? We offer a 5% discount if you pre-pay any managed support plan for the quarter. Now that’s good value.
Our web & email management plan includes comprehensive administration of your online presence including website, domain, and user mailbox (email) management.
- Website & Domain Management
- Email & Mailbox Management
- Hybrid Cloud Email Failover
- Domain + DNS Management
- Domain Point-of-Contact
- Health & Security Audits
- Automatic Backups
- Website Speed Optimization
- Website S.E.O. Support
- Website Usage Analytics
PER USERMore Information
Our user & systems management plan includes remote management and support of your organizations user’s and computer systems – including servers, workstations, and devices.
- Employee / Staff Help + Support
- Remote User + Site Support
- Device Provisioning + Deployment
- Equipment Configuration
- System Administration + Support
- Active Directory Management
- Domain + Software Management
- User Provisioning + Administration
- Security Audits + Health Reports
- Backup Management + Recovery
PER USERMore Information
Our on-site network service and support management plan includes on-site management, maintenance, and administration of your business systems, network and users.
- On-Site Service + User Support
- Device + Equipment Repair
- Access Control Administration
- Annual Employee Training
- Site Cabling Support
- PBX Telephony Management
- Organization I.T. Point-of-contact
- Network + Infrastructure Support
- Comprehensive Administration
- Organization Security Audits
PER USERMore Information
REQUEST A TECHNICIAN SERVICE CALL
You can make a request for an on-site visit from one of our service & support technicians by choosing a date below. If we’re able to fulfill your request, we’ll send you an email to confirm, an let you know which technician you can expect. If you’re requested time is unavailable due to operations constraints, we’ll contact you to reschedule.
CREATE A NEW SERVICE OR SUPPORT TICKET
Whether you’re a new or existing customer, our support and service ticket system is a general point-of-procurement for any of your solution, service, support, maintenance, management, migration, repair, request, and really any other required remotely-performable tasks.
REQUEST A SERVICE & SUPPORT QUOTATION
If you’re a business customer, you can easily and directly send us a procurement bid, request for quotation, or tender for service – simply use the below form. If you’re already a customer, be sure to login to your account first – so your contact details and customer information are automatically populated.
FoxTrot Works – Request For Quotation
TIME IS MONEY
ENTERPRISE REQUEST FOR QUOTE
If you’re a business or enterprise customer, with or without a managed support plan, you can directly submit a request for quotation to us with the available form. We’ll send you a rough quote for what we think it’ll take to implement the solution you’re after – and we’ll try to beat or match any quotes you’ve received from competitors or discrete providers, as well. Then you can stop searching for solutions, and get back to your business – while we get to work.
REQUEST FOR QUOTATION CHECKLIST
- Description of work to be performed, or project goals and requirements
- Desired timeline for completion
- Project budget range or maximum
- Customer account number if you’re an existing client
SOME OF OUR CORE PARTNERS AND PROVIDERS
We partner with Microsoft to provide Microsoft software and cloud products at a competitive customer rate.
We partner with Lenovo to provide a competitive rate and wide-range of devices and equipment to our customers and end-users.
We partner with QNAP to provide network attached storage, cloud storage, and cloud site synchronization hardware and equipment.
We partner with Hexonet to provide domain names and public ssl certificates to our customers at a competitive rate.
We provide general-scope servers from Server Monkey, a reputable company with a history of exceeding our expectations.
We partner with Whipcord EDGE to provide colocation, public and private cloud hosting services, as well as cloud software licensing.
We partner with INGRAM Micro to provide a large variety of competitively-priced cloud and bare-metal products and solutions.
We partner with Synnex to provide a large variety of hardware and software solutions, at a competitive customer advantage.
We partner with TechData to ensure competitive availability of technology requirements at a competitive customer rate.
We provide CISCO industry-standard networking products – a proven market-leader with a track-record of being security-attentive – when congruent with customer requirements.
Amazon Web Services
We partner with Amazon Web Services to provide cost-effective and advantageous automated deployment solutions for customer infrastructure.
We’re a business-level provider of Apple products, to ensure device availability and customer cost-advantage across a broad-range of platforms.
We provide MikroTik products to develop smart and resilient customer infrastructure solutions competitively, that are highly customizable, and usually low-energy – increasing long term savings.
We partner with MalwareBytes to provide advanced and efficient security solutions, utilizing next-generation detection techniques, Bayesian algorithms, and artificial intelligence.
We provide Ubiquiti Networks products to deliver customer network, wireless and hotspot solutions that are performant and reliable.
We partner with Linode to provide top-tier Linux cloud hosting, scripted deployment, and distributed cloud solutions.
The Linux Foundation
We’re a proud Linux Foundation supporter, and believe in the proliferation, usage, and security of open-source software.
We partner with IntelliNet to provide on-site support services outside of our primary service area.